Private House | Terms & Conditions
 

Terms & Conditions

TERMS & CONDITIONS

 

GENERAL:

The items shown on the website are carefully selected by Yvonne O’Brien. Some items are limited in stock. 

We pride ourselves in offering a range of good quality custom-made furniture that is made as one-off items.  

Products shown on the website and displayed on the showroom floor may not always be available, so please contact the showroom to check availability of stock.

Our products are made up of a selection of imports, that Yvonne has selected during her travels abroad.  As well as local suppliers that manufacture specific designs on Yvonne’s behalf. 

Whilst we do our best to keep our pricing up to date, some prices on the website may be incorrect.  Please use this as a guideline and contact the showroom for exact prices.

 

WOOD

Many of our products are made from wood. Wood is a natural, organic and porous material, with each piece having its own unique character –no two pieces will be the same. Wood will expand and contract with seasonal humidity changes. Maintaining consistent humidity levels will help to minimize movement in the wood and prevent warping and cracking.  It is important to note that air conditioning draws moisture out of the wood and can cause cracking.

 

UPHOLSTERY

Our upholstery items are made with down feathers and good quality foams. 

We have a selection of good quality fabrics to choose from, that we have used and know work beautifully with the products we sell.

 

PRICE AND PAYMENT METHOD

Prices are quoted in South African Rands (ZAR); include VAT at 15% but exclude delivery and any extra packaging requirements.

We accept cash, card and EFT payments.

Products paid for by EFT will only be released from shop when the funds reflect in the company’s bank account.

A 50% deposit is required on all custom-made items.  The manufacturing lead time varies between 4-8 weeks, from date of payment.

Full payment is required on all stock items on display in the showroom & available in the warehouse. 

Please allow 2-7 days for delivery.

 

REFUNDS & EXCHANGES

If you are not completely happy with your purchase we are happy to refund or exchange the goods within 48 hours.

Refunds or Exchanges are only given if goods are returned with original documentation and are in the original condition.

Additional delivery fees will apply should we need to collect the items been returned. 

The customer will be responsible for any courier costs incurred to return the items back to the shop.

 

DELIVERIES 

We offer a standard local delivery service.  We will send two of our warehouse professionals to assist. 

They will unwrap and place the furniture and remove all the packaging at the time of delivery. We ask that you closely inspect the products before our team leaves your home.

Our delivery team is not permitted to move existing furniture. 

The area where the furniture is to be placed must be cleared before delivery.

A local delivery fee will be charged according to the distance from the showroom or warehouse, as well as the number of loads required to deliver the goods.

At the time of scheduling your delivery please notify us of any special requirements needed to ensure a successful delivery. This includes but not limited to, security access, specified time, stairs, apartment living, etc. 

The customer must supply correct delivery details and contact numbers and to please arrange security access, if need be.

Specialised deliveries or outsourcing to a furniture removal company may be required should the delivery require hoisting over walls and navigating stairs or additional manpower.

Whilst we try and accommodate all our customers’ requirements, our team does not have the expertise for complicated deliveries.

No deliveries will be done over weekends or public holidays.

Should we not be able to meet the scheduled delivery date or time, we will contact the customer to reschedule.

Delivery fees are not refundable.

 

NATONWIDE & INTERNATIONAL DELIVERIES

Nationwide and international shipments can be arranged on the customer’s behalf, using a variety of reputable courier companies.  The customer can also arrange their own.

Additional packaging would be required and will be charged to ensure the goods are well wrapped for long-distance.

The company will ensure that all goods are thoroughly checked, labeled and well wrapped prior to leaving our warehouse.  

Once items are collected from our warehouse the company cannot be held responsible for any damages.

We strongly suggest you take out insurance for all third-party delivery and or courier companies.

 

COLLECTIONS

Collections require original documentation and proof of payment in order for goods to be released.

The Private House Company will not be liable for any damages after goods have been signed for and released.

We strongly suggest you take out insurance for all third-party delivery and or courier companies.

 

STORAGE

The Private House Company does not offer storage services. 

With the exception of items purchased in conjunction with production orders. 

After 10 days of purchase, the customer will be charged at 10% per day storage fee which needs to be settled prior to collection

 

CUSTOMER ORDERS & BACK ORDERS

It is the customer’s responsibility to provide The Private House Company with the correct measurements and dimensions before the order is sent to the manufacturers.  

The customer must check the measurements on the quote when confirming the order.

Custom orders are non-refundable or returnable.

A 50% deposit is required prior to production taking place. 

A lead time of 4-8 weeks from receipt of deposit will be needed to manufacture any manufactured product.

Fabrics deliveries may cause a further delay in the production, these instances are out of our control.

 

SALE ITEMS

All items sold on sale or at a sale price, are non-refundable.  

 

WARRANTY

We will assist with any concerns relating to any inferior products purchased, provided the customer has adhered to the care and maintenance instructions.  

Please kindly provide proof of purchase in the form of an invoice. 

  • All upholstered items have one year warranty on the frame and workmanship.  This excludes the fabric or leather used to upholster the product.
  • Timber has a one year warranty from date of invoice, which covers the frame and workmanship.  
  • Imported products have a one year warranty from date of invoice on the frame and workmanship
  • Outdoor/ All-Weather collections have a one year warranty from date of invoice on the frame and workmanship
  • Cushion inners have a 6 month warranty. This excludes the fabric used to upholster the cushions.